the fall edition brēō box now available!

FAQ

What is brēō box?

  • brēō box is a seasonal subscription service for both men & women, delivering high-end and boutique brand name products.  Every 3 months, you'll receive a custom made hand-packed wooden box with items that revolve around everyday essentials, fitness/health, and tech, curated to fit the season.

Is Shipping Included?

  • YES, for continental US orders only. 

Do you ship internationally?

  • Yes, we ship worldwide
    • Shipping to Canada: $35
    • Shipping to HI, AK, other non-continental US territories: $20
    • All other international shipping charges will be calculated on checkout and are also response for customs fees (if applicable) 

When are Subscription Cut-Off dates?

  • brēō box renewals occur on the 5th of each new season's month.  Theses months are listed below.  Our cut-off dates are 15th of the month PRIOR to the renewal month (subject to change)
  • Here is an example to illustrate:
    • The Summer box renewal occurs on June 5th, so the LAST day to subscribe and receive the Spring box, is the 15th of the previous month, which is May 15th.  Any subscriptions started between May 15th and June 5th, will receive the Summer box as their first box, and the next renewal will occur on September 5th.  
  • Last day to subscribe and receive:
    • Winter Box: Feb. 15th
    • Spring Box: May 15th
    • Summer Box: Aug. 15th
    • Fall Box: Nov. 15th
  • Please follow us on social media (@breobox), as we will make these announcements on our social media channels as well
  • If a subscription is started during the "in-between" period between seasons and you desire to receive the PREVIOUS season's box as your first box, please send an email to support@breobox.com and make this request.  If we have a box available, we can accommodate this request.

When will I be charged?

  • Seasonal Subscription
    • You first are billed upon initial sign up. Then, you are billed on the 15th of the next season's renewal date, and each subsequent renewal date from there.  
    • The seasonal renewal dates are as follows:
      • March 5th (Spring Box)
      • June 5th (Summer Box)
      • September 5th (Fall Box)
      • December 5th (Winter Box)
      • Here are two examples to illustrate this:
        • Example 1: You subscribe on April 1st.
          • Your first charge is on April 1st, then your next charge will be on the next season's renewal date, which is June 5th.  Your third charge would be September 5th, and so on, as long as your subscription is active.
          • Example 2: You subscribe June 1st
            • Your first charge is on June 1st.  Your first box will be the Summer box and your next charge will be on the next season's renewal date, September 5th.  Your third charge would be December 5th, and so on, as long as your subscription is active.  
        • Annual Subscription
          • You first are billed upon initial sign up. Then, you are next billed on the 5th of the season AFTER receiving (4) boxes, which is approximately 1 year later.
          • The annual renewal dates are the same as seasonal, except you are only charged once every (4) boxes:
            • March 5th (Spring Box)
            • June 5th (Summer Box)
            • September 5th (Fall Box)
            • December 5th (Winter Box)
            • Here are two examples to illustrate this:
              • Example 1: You subscribe on April 1, 2017
                • Your first charge is on April 1, 2017, and you receive the Spring box.  Your next charge will be on the March 5, 2018, which is the season following your reception of (4) boxes (in this case, Spring, Summer, Fall, Winter, in that order).  Your third charge would be March 5, 2019, and so on, as long as your subscription is active.
                • Example 2: You subscribe June 1, 2017
                  • Your first charge is on June 1, 2017 and your first box will be the Summer box.  Your next charge will be on June 5, 2018, which is the season follow your reception of (4) boxes (in this case, Summer, Fall, Winter, Spring, in that order.  Your third charge will be June 5, 2019 and so on, as long as your subscription is active.  

              When does the box ship?

              • The box ships seasonally (every 3 months) about a week after renewal dates, listed here:
                • Spring Box- 2nd week of March
                • Summer Box - 2nd week of June
                • Fall Box - 2nd week of September
                • Winter Box - 2nd week of December
              • Delivery may take up to 3-7 business days from the day your box is shipped.  International shipping may take up to 10 business days (or more).  We do our best to be very prompt with shipping, but once the box leaves our warehouse, it's out of our control

              Can I purchase a one-time box as gift or trial for myself?

              • Absolutely!  If you're interested in breo box, but not ready to subscribe or want to purchase as a gift for someone else, please go here, add to cart and proceed to checkout as you usually would

              Why can't I access my account?

              • When you registered your account, you didn't "Activate" your account from the confirmation email sent to you!  Simply click here then click on "Create Account" and register an account using the SAME email address you subscribed with.  Then, activate your account from the email sent to you, after which you should be able to access your account.  If you still have issues, email us at support@breobox.com

              What's this new loyalty program?

              • Glad you asked!  We really love loyalty at brēō box and want to show it!  Starting with the Fall 2018 box, all existing subscribers will automatically be enrolled in our loyalty program and enjoy the benefits of staying with us.  The loyalty program is based on how many consecutive subscription boxes you've had with us.  While you can cancel anytime, when you re-subscribe, your loyalty perks are reset back to box 1.
              • There are 4 different levels, as described here: 
              1st box | $159
              2nd consecutive brēō box | $139 brēō bronze
              3rd consecutive brēō box  | $134 brēō silver
              4th consecutive brēō box  | $129 brēō gold
              5th+ consecutive brēō box | $129 + perks brēō platinum

                Can I skip a box?

                • Absolutely!  Click here and login to access your account (if you can't login, please see point above).  Once logged in, click "Manage Subscriptions" then "Delivery Schedule", here you have the option to skip the next scheduled shipment

                How do I update my payment information?

                • Login to your account here then click on "Manage Subscriptions".  Then click on "Billing Information", here you can update your payment details.

                How do I update my shipping/billing address?

                • Login to your account here then click on "Manage Subscriptions".  Then click on "edit" to the left on your subscription and then scroll down to the "Shipping/Billing" section and click "edit" again.

                How do I cancel my subscription?

                • Login to your account here then click on "Manage Subscriptions".  From here, you can manage your subscription, including cancelling your active subscription(s).  We hope you never have to follow these instructions. 

                  Can I cancel/return an order?

                  • Due to the nature of subscription boxes, we don't allow cancelling/returning an order.  You can always cancel your subscription going forward, but once your account has been charged (either on your first charge or renewal charge), you will receive that season's box.  If you do not want to receive this season's box, you MUST cancel before the renewal date listed above.  That being said, if you feel your circumstances are outside of the normal, please feel free to reach out to us at info@breobox.com

                  What if my products are missing/defective?

                  • While we do our best to ensure the quality of every brēō box we send, there may be a rare occasion where a product is missing and due to the nature of subscription boxes, curating products from other vendors, we have no control over products being defective, but in either case, we will take care of the situation.  If you experience either of these, please contact us WITHIN 30 DAYS of receiving your brēō box at info@breobox.com.   If it's been more than 30 days since receiving your brēō box, we cannot guarantee support for these situations.

                  Will my products or box be the same color I've seen in photos?

                  • Most of the time, but some items may be subject to a variety in color.  We'll always try our best to choose appealing and gender-neutral colors.  The color of your box will generally follow the color of that season, but may differ at times.

                    Please email us at support@breobox.com if you have any other questions or concerns.