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Refund policy

We’re here to help if something isn’t right.
If a product arrives defective, or an item is missing or incorrect in your order, let us know within 30 days of delivery and we'll work with you to resolve it. Damage during shipping is covered by Shipping Protection on your first box, and at no charge on any box after your first. See our Shipping Policy.

Returns & Refunds
Because BREO BOX orders are curated assortments and often limited in quantity, we’re not able to accept returns or offer refunds once an order has shipped. This applies to subscriptions, gift subscriptions, and shop items.

Reporting an Issue
To receive assistance, please contact us within 30 days from the date your package is marked delivered by the carrier. In some cases, we may request photos or additional details to help resolve the issue quickly. If your package is marked delivered but you didn't receive it, please contact us within 7 days.

Contact Customer Support

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